EXCHANGE & RETURN

All orders are final as they are immediately processed in our system.


Refunds will not be allowed once order has been placed. In the event where we do not have the item in stock, customer will be contacted by our team.

In this case, customer can choose to wait for the stock to arrive, or exchange to another item that is available.

We stand by the quality of our products, however, in the event where the item(s) received is/are defective or damaged, we will exchange the item(s) for you within 7 days. (excluding postage fee if required by customer). Scratches resulting from normal wear is not classified as defects or damaged. Alternatively, you can drop your item(s) off at our pop-up booths.

Returns for international orders will be fully borne by customers and must be done within 14 days after receiving item(s)

Custom orders: Unfortunately, once we proceed with the customised order(s), we are unable to accept returns, exchanges, or refund unless they arrived damaged or defective.


Note: Terms and conditions stated above only apply once item(s) has/have been inspected and deemed damaged or defective by Levoir Jewelry.